Airline Leaders Summit For Passenger Disruption Management

Bringing Together the Hardest Working People in Aviation to Solve Passenger Disruptions

Pre-register Now Why Attend?

REYKJAVÍK | SEPTEMBER 9. - 10. 2025

“I firmly believe in the value of collaboration and learning from others. In operations, there’s no “secret sauce,” which is why I highly recommend that other airlines participate in Grounded 2025. Bringing together those who manage teams dealing with daily disruptions fosters meaningful, in-depth discussions focused on real-world challenges.”

Diederik-Jan Bos, Director of Operations

Welcome to Grounded

The ONLY Airline Summit Dedicated to Passenger Disruption Management

Grounded brings together the airline IROPS community to facilitate solution-driven discussions around the impact of disruptions on the passenger experience.

It is free and for any airline leader tasked with finding a solution to passenger disruptions - specifically Heads of...

IOCC
Operations
IT and Innovation
Customer Experience

In our opinion, the hardest working people in aviation!

Grounded will span two days and cover themes like:

Consumer Empathy | Solving IROPS for a New Generation
Navigating Government Regulations | EU261 / USDOT / Passenger Rights
Increasing Self-service and the Customer Experience
Reporting | The Business Case for Better Disruption Management

We will also enjoy some of the best wellness and relaxation Iceland has to offer.

Pre-Register for Grounded [In Iceland] 2025

Reykjavik, September 9th - 10th

“Safety and disruption management are two areas in aviation where airlines try not to compete, but rather work together to find better industry solutions. Grounded offers a forum to connect with each other and share ideas - but also experience Iceland and its legacy in aviation.”

Jay Fulmer, Sr. Manager Solutions & Innovation