Launch Video Why Attend Pre-Register Now

Airline Leaders Summit For Passenger Disruption Management

Bringing Together the Hardest Working People in Aviation to Solve Passenger Disruptions

Iceland | Sept. 10th–11th, 2025

Grounded hero

“I firmly believe in the value of collaboration and learning from others. In operations, there’s no “secret sauce,” which is why I highly recommend that other airlines participate in Grounded 2025. Bringing together those who manage teams dealing with daily disruptions fosters meaningful, in-depth discussions focused on real-world challenges.”

Diederik-Jan for Grounded

Diederik-Jan BosDirector of Operations, SAS Connect

Welcome to Grounded

The ONLY Airline Summit Dedicated to Passenger Disruption Management

Grounded brings together the airline IROPS community to facilitate solution-driven discussions around the impact of disruptions on the passenger experience.


It is free and for any airline leader tasked with finding a solution to passenger disruptions - specifically Heads of...

  • IOCC
  • Operations
  • IT and Innovation
  • Customer Experience

In our opinion, the hardest working people in aviation!

Grounded will span two days and cover themes like:

  • Consumer Empathy | Solving IROPS for a New Generation
  • Navigating Government Regulations | EU261 / USDOT / Passenger Rights
  • Increasing Self-service and the Customer Experience
  • Reporting | The Business Case for Better Disruption Management

We will also enjoy some of the best wellness and relaxation Iceland has to offer.

Pre-Register for Grounded [In Iceland] 2025

Reykjavik, Sept. 10th - 11th

Register your interest in attending Grounded [In Iceland] 2025.

Why Attend Grounded?

Build Your IROPS Network

Dedicated peer-to-peer learning with 150 industry decision-makers from 50 leading airlines.

Expert Led Content

Two days of interactive panels, case studies and workshops with focused audience participation and Q&A.

Unwind In Iceland

Bring your stress, leave refreshed. The summit will conclude in one of Iceland’s best hot springs resorts.

“Safety and disruption management are two areas in aviation where airlines try not to compete, but rather work together to find better industry solutions. Grounded offers a forum to connect with each other and share ideas - but also experience Iceland and its legacy in aviation.”

Jay for Grounded

Jay FulmerSr. Manager Solutions & Innovation, United Airlines